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Shipping Policy

At Loose Laces we aim to get your parcel sent off within 48hrs when you placed your order. We will dispatch it second hand sign for with Royal mail. Each box will be wrapped and have your address and a return address.

Return & Exchange Policy

If you are unhappy with your order or ordered the wrong size, you can get a refund. Just go to the contact us page and select refund, Give your order number, what shoes you ordered and your name and address. Once verified we will send a return label and some packaging so you can send the shoes back to Loose Laces.

We offer a 30 day refund guarantee.

You can contact us for possible refund after the 30 day guarantee and we may be able to arrange something depending on the condition of the shoes.

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